Customer Service and Support

  • A Dedicated Account Manager and Customer Service Representative (CSR) for each account

  • Professionalism at the highest level

TERMS AND CONDITIONS

  • Turnaround times are finalized based upon receipt of data source, schedule availability, films, printed materials, and customer order.

  • Purchase orders must state "Electronic Media Solutions" and be signed by authorized parties.

  • Transportation of finished goods may be billed separately, but to the same purchase agreement.

  • Third party billing is available for shipping of finished goods.

  • Credit terms subject to credit approval.

  • CD Audio requires a sign off document prior to any manufacturing.

  • The availability of expediting orders is based on scheduling and time of year.

  • Day (0) begins when all of the above is fulfilled.

  • Additional rush charges may apply. Prices are subject to change.

  • Business days are considered Monday through Friday 8:00AM - 5:00PM - Eastern Time.

  • All quotes are considered to be valid for 30 business days.